OUR MISSION MATTERS
Empowering Excellence
At ThriveOps Consulting, we empower healthcare tech startups to scale with effective customer success strategies. Our offerings include onboarding playbooks, internal enablement, and process optimization. We focus on project and change management, alongside client education, to ensure our clients reach their full potential. Partner with us to navigate growth and innovation.
OUR SERVICES
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Onboarding Playbooks
Our onboarding playbooks facilitate effective strategies that help startups smoothly integrate processes while serving their customer base efficiently.
We create client education materials to empower users with knowledge, driving engagement and effectively supporting technology utilization.
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Success Strategy
With our internal enablement services, we develop tailored training programs ensuring teams are equipped to manage customer success initiatives.
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Client Success Optimization
Through process optimization, we identify and implement enhancements that streamline operations, improve workflows, and ensure service delivery excellence.
Custom Success Initiatives
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We collaborate on high-impact, custom projects that align customer success with broader business goals. From designing scalable engagement models to operationalizing customer insights, our work ensures your success strategy drives retention, revenue, and sustainable growth across the organization.
“Brianna consistently stood out as a kind, reliable, and forward-thinking. Her responsiveness and proactive communication made her a go-to person for team coordination and problem-solving. Her ability to think creatively while staying grounded in the needs of both her team and me as the customer was particularly valuable.”
Rehab Manager
About the Founder
Brianna Fullenkamp, DPT, is a seasoned healthcare leader and the founder of ThriveOps Consulting. With over a decade of experience spanning clinical care, performance improvement, and enterprise client success, Brianna brings a unique blend of frontline insight and strategic acumen to her work with healthcare tech startups.
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Throughout her career, she has championed initiatives that improve operational efficiency, enable value-based care, and drive measurable outcomes for patients and organizations alike. Her ability to connect clinical realities with business strategy has made her a trusted partner to health systems and digital health companies navigating complex challenges.
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Brianna is deeply passionate about bridging healthcare and technology to treat patients more proactively. She believes that when innovative tools are paired with thoughtful strategy and execution, healthcare organizations can deliver care that is not only more efficient—but more human.
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At ThriveOps, Brianna combines her deep expertise in customer success, workflow transformation, and healthcare innovation to help startups grow with purpose. She is passionate about operational excellence, collaborative problem-solving, and transforming care delivery through strategy, empathy, and execution.
